FAQ: Frankly: Braless Clothing for Every-Body
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Do you offer returns or exchanges?

We want you to feel so at home in your new Frankly clothes that you’ll never want to take them off! However, if your new clothes don’t fit we’d be happy to help you exchange it within 30 days. Because we’re launching on Kickstarter and will be ordering specific amounts based on our campaign, we won’t be able to offer returns or guarantee the size you’d like to exchange for will be available, but we’ll do our best.

Last updated: October 13, 2020 10:04

I added an add-on during the Kickstarter! Where did it go?

If you added an add-on that wasn’t a tote bag during the Kickstarter, you should have credit that is equal to the price of that item. You’ll need to add it again, this time with your size and color selection! Don’t worry, you’re not paying a second time.

Last updated: November 17, 2020 11:24

Can we see photos of your larger sizes?

Our sizes run from XS XS (approximately size 0) to XXL XL (approximately size 18). Because of COVID-related production delays, we couldn’t get a full size run of all items in time for our photo shoot. Don’t worry though! We’ll have tested extensively before delivery time. We will share more photos of real women in our Frankly threads as soon as we can!
Last updated: October 14, 2020 15:03

When will I need to select my size and color?

After our campaign ends, you’ll get a fulfillment survey from us. You’ll select your sizes and colors then.

Last updated: October 13, 2020 10:08

What if my shipping address changes?

You’ll have a chance to enter your most updated shipping address when we send out our fulfillment survey. Please message us if there is a change after you fill out the survey - we’ll make sure to adjust if we haven’t shipped yet.

Last updated: October 13, 2020 10:08

How do I vote on the stretch goal colors after I’ve made my pledge?

Once you’ve made your pledge, we’ll send a survey through Kickstarter messaging. Make sure to keep an eye out for it. Voting will end when we hit the stretch goal!

Last updated: October 13, 2020 10:08

I know I definitely want two colors of one style. How do I do that?

After you select a main rewards tier, you’ll be able to add extra individual items to your cart. This way, you can create whatever package you want!

Last updated: October 13, 2020 10:08

What if I like one of the stretch goal items better? Can I change my pledge?

Yes, you can adjust your pledge before the campaign ends, if you would like. Color, size selection, and addresses will be collected after the campaign is over

Last updated: October 14, 2020 15:03

Will it be possible to add additional items after the campaign?

Yes - You can add additional items through Backerkit after the campaign is over.

Last updated: November 17, 2020 11:23

Is there someone I can talk to about my sizing?

Sure - give us a text at (510) 256-9995. We’ll get back to you when we are awake :) If you’re an email gal, shoot us an email at hello@franklyapparel.com.

Last updated: October 13, 2020 10:08

My size isn’t available! What do I do?

At Frankly, we wanted to be as inclusive as possible. We also wanted to make sure that we were properly serving our customers and ensure that our products support our customers properly. We are still figuring out how to best serve our busty besties who are above an XXL | XL (approximately size 18 in comparable brands). Shoot us a note at hello@franklyapparel.com to tell us what size we should work on next.

Last updated: October 14, 2020 15:03

Are there slight sizing differences between your styles?

All of our styles are graded (the industry term for “sized”) to the same specifications. That being said, there are always nuances. The Eva Bodysuit: The fabric is very stretchy, so this will fit a wide range. Runs true to size, but if you’re really torn, size down. The Rachel Midi Dress: Runs true to size. The cups are less forgiving than our other styles, so size up in the chest if you’re between sizes.
The Charlee Mini Dress: Runs slightly small. The smocking on the back of this dress will suck you in, so size up if you’re between sizes.

Last updated: October 14, 2020 15:03

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

Contact Us